IP Telephony: A Guide

IP telephony is the use of internet protocols to make voice calls over the internet or other network options such as the LAN, and WAN. The tool used for the purpose is standard telephone and PC that has a soundcard that is correctly installed. IP telephony enables people to make calls to people who are far abroad from them at affordable rates.

IP telephony solutions have revolutionized business communications through enabling a greater working flexibility, and enhancing disaster recovery strategies and resilience. Its low charges would allow companies to stay competitive an maintain high-profit margins.

IP Phone Systems solutions offer both telephony and multimedia services via a secure infrastructure carrier class. The solution also provides innovative communication solutions to remote workers, home workers, international travelers, and office-based workers.

Below are some of the benefits of IP telephony.

Reduced call costs.
NO need for a PBX maintenance contract
Businesses today use Hosted VoIP widely
No upgrading costs required
Free calls to many users around the world.
A user can change settings immediately from the browser.
You can listen to messages on the move
Flexible billing which can be based on the whole site, or a single user.
You can quickly add another user, without necessarily updating.
Irrespective of the place you are, you call will still seem to be from the office.
You have the privilege to have all functions with you.

IP telephony such asĀ  Yealink IP Phones makes it easy for organizations to implement skills that are based on routing. Calls are usually automatically routed to the agent who is most suitable, based on criteria such as experience, expertise, language and other details. With IP telephony, services such as conference calls, and three-way calling are free. This enhances customer support and other business communication.

The key benefits of IP telephony include;

Lower costs.
With the hosted solution, an organization can have access to applications that are IP based without necessarily having to makes a capital investment. It also reduces the need for ongoing management as well as maintenance costs.

IP telephony offers a secure routing and a remote access over IP networks that are public, therefore ensuring that communication stays reliable and safe, even when it is on a private network

It gives access to advanced features
IP telephony services use advanced features of telephony that results in a significant functionality in organizations.
Increased productivity.

IP telephony ease office communication, thus making the office staff productive.